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GLOVES TWINSET

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pick up
from a store

• Description

• Delivery & Returns

  Delivery
  We usually fulfill all orders within 3 business days.
  In case of unforeseen circumstances, we reserve the right to deliver the ordered goods within 5 (five) working days to the specified address, provided that the address and contact telephone number are correct.
  
  Free Shipping & Returns on All Orders
  
  Return of goods
  Every package will be sent with the option "Review/Test before payment." If the delivered item clearly does not match the ordered one, and this can be determined through a simple inspection, the customer has the right to refuse it at the time of delivery without paying for the order. The return costs will be covered by the customer.
  
  You can request a return and send back the delivered order within 30 days from the date of receipt.
  If you wish to return your purchase, please follow the steps below.
  Please note that the process of generating waybill label by the courier company is automated, and you do not need to arrange a courier yourself.
  
  If you placed your order as a guest, you can request a return using the "RETURN ORDER" button, which is available in the email confirming the shipment of your order.
  
  If you are a registered customer, you can request a return by filling in the required fields in our Return Products Form here.
  
  Return Procedure:
  - Select the products – Choose the items you wish to return and follow the system's instructions.
  - Choose a pickup date – Select a convenient date for the courier to collect your package.
  - Confirm the return – After confirmation, our system will automatically generate a shipping label and pickup date. The address and phone number will remain the same as in the original order.
  - Wait for the courier’s call – The courier company will contact you to arrange the pickup details.
  
  Important Notes:
  - Returns from different stores that were received separately must be packed separately, with each package containing the correct return label.
  - Return & Exchange Department Working Hours: Monday – Friday, 09:00 – 18:00
  - If you do not receive a response, please check whether it is a weekend or if you are contacting us outside working hours. Response time may be longer during official holidays or sales campaigns.
  
  You can contact our customer service department at onlineshop@plmd.bg.
  
  Return of orders picked up from a store
  You can return the order taken from a store within 30 days from the date of receipt, at store from which the order was received or fill out a return request here.
  The return will be approved only under the following conditions:
  - The 30 (thirty) day period from receipt of the order has not expired.
  - The returned order is accompanied by the receipt received when paying for the order at the store. Without a receipt issued by the store, the return will not be accepted.
  - The goods must be in same condition in which they were received, without being worn (with all the labels belonging to it, without being torn and/or removed). The packaging must be preserved. It must not have been treated with preparations (perfumes, detergents preparations, etc.), that it is not contaminated, damaged or used;
  
  Return conditions
  In case of damage and traces of visible wear of the purchase, ONLINE STORE www.shop.plmd.ro has the right to refuse the return of such goods. The customer is not entitled to return swimwear, underwear and jewelry. ONLINE STORE www.shop.plmd.ro reserves the right not to accept the return of these items and not to refund the amount paid by the Customer. The returned order must be accompanied by the receipt received when paying for the order at the store. Without a receipt issued by the store, the return will not be accepted.
  The goods must be in same condition in which they were received, without being worn (with all the labels belonging to it, without being torn and/or removed). The packaging must be preserved. It must not have been treated with preparations (perfumes, detergents preparations, etc.), that it is not contaminated, damaged or used.
  Returns from different stores that are received individually must be packaged separately with the correct return label for each package.
  
  Refund
  We will refund the amount paid no later than 5 working days from the date we receive the returned goods.
  Refunds are made only by bank transfer, after providing your bank account or we will directly refund the paid amount to your bank card, in case the payment was made via bank card.
  In case your payment method is by bank card, the return may take up to 14 days.
  You will receive a confirmation email when we refund the amount paid.
  In order to refund the amount paid, it is necessary that the returned goods be in the condition they were received, unworn, with all tags belonging to it, not torn and/or removed, its packaging preserved, not treated with preparations (perfumes, detergents, etc.), not contaminated, damaged or used;
  Shipping costs for returning the purchase are at the Customer's expense, except in cases where you received a wrong or defective product.

• Availability in stores